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April 8, 2005

Outsourced Call Center Employees Steal Thousands from US Bank

Employees of a call center in India who had access to confidential customer information have used that information to steal around $350,000 dollars from customers of an unnamed US bank that employed the firm. Happily, after the customers complained to the bank, the bank and police were able to trace the transactions back to the perpetrators, who have since been arrested.

This could just as easily have happened had the call center been here in the US, but I expect we'll see an upswing in this sort of occurence as more and more of our private information is made available to people around the world.

The story is here.

Posted by Bill Kocik at April 8, 2005 9:12 AM

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